We want you to love your new parts and gadgets! Sometimes your project changes or something is not working the way you thought it would. Never fear, we are here to help!
If you are not 100% satisfied with your order, we will be happy to arrange a return for any unused items purchased within 90 days. Simply contact us at returns@MakeNation.co.uk. If you have modified or tested your parts, please see our Modified product return policy.
Sometimes you can’t tell if something is wrong until you test it. No worries! We won’t leave you hanging. If you have modified your part and something goes wrong or you aren’t satisfied with your item, our fantastic team of dedicated technicians who can help trouble shoot, offer advice and determine if your parts are defective.
In the event that something is determined to be a manufacturer error or failure due to defective materials, we will repair, return or exchange the item(s) as needed. Please contact Tech Support with your order number, description of your setup, and any information about your situation that may help and we’ll see what we can do for you.
Please email Customer Service right away. Include a description of the damages, and pictures if possible. This information is very helpful to us in assessing how we package our orders and helps prevent similar problems in the future. We’ll get replacements for the damaged goods out to you as quickly as possible.